Refund policy

Thank you for shopping at Solevana.

We want every customer to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

30-Day Return Guarantee

We proudly offer a 30-day free return and refund policy. You may request a return within 30 days after receiving your order.

Eligibility

To qualify for a return:

The item must be returned within 30 days of delivery.
The product should be unused or only lightly inspected.
The item should be returned with its original packaging whenever possible.
Proof of purchase or your order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, some personal care items cannot be returned once opened or used unless they arrive damaged or defective.

These may include:

Opened adhesive blister patches
Used silicone foot care products
Personalized or customized products
Gift cards
Clearance or final sale items

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Our team will review your request and provide a replacement or full refund whenever appropriate.

Free Returns

Solevana provides free return service worldwide for eligible orders.

Please contact our support team before returning any product so we can provide the correct return instructions.

Returns sent without prior authorization may experience processing delays.

Refund Process

After your returned package has been received and inspected, we'll notify you of the outcome.

Approved refunds are issued to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days after approval.

Order Cancellation

Orders may be cancelled before shipment for a full refund.

If an order has already been shipped, please wait until delivery and submit a return request under our 30-day return policy.

Exchanges

If you would like a different size, model, or replacement item, please contact our support team. We'll gladly help arrange an exchange whenever possible.